Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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ernieba1
Binge Watcher

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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I got a different unhelpful response from "Manuel". If it's the same person, than he's getting the same message from all of us, and giving all of us unhelpful responses without acknowledging the issue.

Amyw717
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Thanks for posting the reply that you got. Very frustrated that no one is taking ownership or responsibility, or even admitting that there is clearly an issue.

RokuMary-F
Community Moderator
Community Moderator

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Hi Community users,

Thank you for reporting this issue to Roku Community!

We understand your concern that you are unable to access the NBC Sports channel due to a channel authentication issue.

These steps might help resolve the issue, we suggest that you sign out on your cable company. Remove the channel, restart the device then add the channel back again. Once the channel has been re-added, try to sign back in with their channel provider and see if they are still experiencing an issue.

If the issue still occurs, it's best to reach out to NBC Sports directly to get the channel going on your Roku. They can resolve the error you are having with the channel login.

You can reach them here: NBC Sports help support

We sincerely appreciate your patience with this issue.


Best regards,
Mary

Mary F.
Roku Community Moderator
SaraDfromSC
Channel Surfer

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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@RokuMary-F 

Not to be rude, but you're obviously not looking at our posts. We've tried all these steps AND contacted NBCSports. Everyone says it's the others' fault. No one appears willing to address it. I'm also more than a little annoyed that the services I am paying for want me to do the leg work. Seriously regretting buying a Roku TV right now

afmarsh
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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@RokuMary-F  As we have said previously in this thread, those steps DO NOT WORK. It is not the channel authentication that is the problem, we can all load the channel. it is the LIVE REGIONAL SPORTS that yield this error when you try to watch anything.

This is getting very frustrating as you folks from Roku keep coming into this discussion and say the same things that all of us have tried over and over.

ROKU EMPLOYEES: PLEASE READ THIS WHOLE THREAD BEFORE YOU POST. It is so irritating to see the same failed responses.

Thank you.

 

RokuLianna
Retired Moderator

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Hi @afmarsh

Thank you for the inquiry!

There could be several reasons why the LIVE REGIONAL SPORTS on NBC App is giving an error code on your Roku device. Here are some common reasons why this might happen:

  • Internet connectivity: The error could be due to a poor or unstable internet connection. Check your internet connection to ensure that it's stable and has enough bandwidth to stream live content.
  • App update: The error code could be due to an outdated app version. Check if there is an update available for the app and if there is, update the app to the latest version.
  • Roku software update: It's possible that your Roku device needs a software update. Go to the settings menu on your Roku device and check for any available software updates.
  • Account issue: The error code could be due to an issue with your NBC account. Check that you have a valid account and that you're logged in to the app using the correct credentials.
  • Regional restrictions: The app might have regional restrictions that prevent you from accessing certain content. Check if the content you're trying to access is available in your region.

If none of these solutions work, you can try contacting NBC customer support for further assistance.

We hope it helps!


Warm regards,
Lianna

ernieba1
Binge Watcher

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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@RokuLiannaAt this point, it's clear that Roku is not going to provide customer support for their product. Roku employees have repeatedly not listened to the issues we've put forward in detail. I will be looking at other devices like AppleTV or Chromecast.

SaraDfromSC
Channel Surfer

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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For those of you who are actually paying attention (looking at you Roku bots) - I tried plugging my old FireStick into my Roku TV to stream the regional content. It worked but was super duper blurry. Anyone have a suggested fix for that? I can also screenshare off my phone but that's a bit blippy as well. However, both prove that it's not something wrong with our provider login. It's Roku.

afmarsh
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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@RokuLianna 

It is obvious you did not read the whole thread. 

 

There could be several reasons why the LIVE REGIONAL SPORTS on NBC App is giving an error code on your Roku device. Here are some common reasons why this might happen:

  • Internet connectivity: The error could be due to a poor or unstable internet connection. Check your internet connection to ensure that it's stable and has enough bandwidth to stream live content.   I HAVE GIGABIT INTERNET AND THERE IS NO ISSUE WITH MY CONNECTIVITY
  • App update: The error code could be due to an outdated app version. Check if there is an update available for the app and if there is, update the app to the latest version. AS WE HAVE ALL NOTED THE ISSUE BEGAN WITH THE LATEST UPDATE OF THE NBS SPORTS APP
  • Roku software update: It's possible that your Roku device needs a software update. Go to the settings menu on your Roku device and check for any available software updates. NEGATIVE ALL SOFTWARE UP TO DATE
  • Account issue: The error code could be due to an issue with your NBC account. Check that you have a valid account and that you're logged in to the app using the correct credentials. ALL OTHER NBC PROGRAMMING VIA THE APP WORKS IT HAS NOTHING TO DO WITH MY, OR ANYONE ELSE HERE'S, NBC ACCOUNT
  • Regional restrictions: The app might have regional restrictions that prevent you from accessing certain content. Check if the content you're trying to access is available in your region. NEGATIVE, THE CONTENT PLAYS FINE ON MY COMPUTER AND MY CABLE BOX.

If none of these solutions work, you can try contacting NBC customer support for further assistance. WE SHOULD NOT BE ASKED TO CONTACT NBC AGAIN AS THEY POINT BACK TO YOU.

We hope it helps! IT DOESN'T AND I BET I GET ANOTHER CANNED RESPONSE TO THIS REPLY.

 

SaraDfromSC
Channel Surfer

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Update - was able to get the Caps game on my FireStick plugged into my Roku TV. Last time I tried it was blurry but not tonight! So a potential solution is to buy a $30 Amazon product.