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BossLady325
Newbie
‎01-19-2023 11:22 AM

My channels are playing in red

When I start a movie or show in any app, the program turns really dark and characters are in red. This is only when playing the movie or show. The home screen and while scrolling, the coloring appear normal. Why would this be only when watching something? Please help I just purchased this in December.

#redscreens #red #malfunction #pleasehelp

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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎01-19-2023 12:04 PM

Re: My channels are playing in red

Hi @BossLady325,

Thanks for reaching out to the Roku community!

I'd be happy to look closely to see how we can help get you up and running.
Here are a few questions here to better understand what you're experiencing:

  1. What Roku model device are you using?
  2. Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables?
  3. What troubleshooting steps have you taken so far to resolve the issue?
  4. What do you see on screen? Can you provide a screenshot of the issue you are experiencing?

With more information, we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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