Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Mark50
Newbie

My accounts in the Spotify app won't start

The account in my Spotify won't start. The app opens and shows the accounts, but when I press the OK button to start one of the accounts listed, it does nothing. It won't even let me remove an account. I have tried the system restart, uninstall/install app, checked for updates, turn off TV and unplug both TV and roku, restart modem/router. I have an Emerson TV with a Roku Express 4K+ connected to it. Please help.

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RokuMary-F
Community Moderator
Community Moderator

Re: My accounts in the Spotify app won't start

Hi @Mark50,

Welcome to the Roku Community!

Thanks for letting us know all that you've done and Appreciate the troubleshooting steps you've done so far. We understand you are having difficulties accessing your Spotify account on your Roku device.

For more information about that channel's account authentication functionality, It's best to reach out directly to get the channel going on your Roku. They can resolve the error you are having with the channel login. Please be noted that Roku doesn't manage channel logins or authentication and many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach them here: Support - Spotify

If you have any other questions or concerns, please let us know.


Best regards,
Mary

Mary F.
Roku Community Moderator
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