Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Reel Rookie

My Roku channels do not load

My Roku channels do not load. BBN (Bible Broadcasting Network), HBO, AMAZON Prime

1: BBN, HBO plus, do bot load at all, I get can’t run channel error. I have removed and installed the 2 channels, rebooted my RoKu and rebooted my ATT U-verse, WiFi modem.

 2: AMAZON Prime: I can access the first page, when I click on any content, the system hangs on the load. No error.

ROKU ULTRA – Model:4800X, FCC ID: TC2-R1036.

SSN# S02A2082F5VV

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Community Streaming Expert

Re: My Roku channels do not load

Could be you just need to rehestablish your network connection.

This has always worked for me to re-establish my net connection when it has been lost or not performing well:

  • Restart the router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power.  Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Reel Rookie

Re: My Roku channels do not load

Thank you, sorry for not adding more information. I have re booted my router, also I have no problem with accessing other channels such as Showtime, Startz and YouTube.

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Re: My Roku channels do not load

I am also experiencing this issue. When I click on Prime Video, the screen just goes black. No error received. No sound. I have model 3910RW. I updated my software and Prime video. We have completed a system restart, unplugged the Roku and router and started over. 

I cannot open Amazon Prime. This happened last week with Amazon Music but it seems to work today. 

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