Channels & viewing

[Pmac60]

I am unable to get volume for certain shows on multiple different channels. For instance, on Prime I have volume for all shows except shows from HBO. On Hulu and Disney channel some shows have volume and some don't. I have other roku devices at other properties and I don't have this problem. Only with this one specific property. Any body every encounter this? How to solve it?

[RokuDanny-R]

@Pmac60

Thanks for the post.

Can you specify the issue you are experiencing and please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information we will be able to assist you further.

Thanks,
Danny

[makaiguy]

Until you find a permanent solution, see if this workaround helps when you encounter the problem:

When a program starts with no audio, try pressing the rewind button.  I find this almost always restores the audio.  Once in a long while I may need to do this more than once.