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RAA1
Newbie

Movie won't play on LUEY app

I added the LUEY app after a search on Roku and saw that I could watch the movie free on LUEY. After getting on the app and finding the movie, I clicked "play now" and nothing happens. Screen goes black for about one second and shows the buffering icon, then goes right back to the movie screen. No error code or message is given. Just goes back to the same screen (the movie page). Ive uninstalled the app. restarted the Roku stick and reinstalled the app again. Same results when i tried playing the movie again.

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3 REPLIES 3
RokuArjiemar
Community Moderator
Community Moderator

Re: Movie wont play on after i click "play now" on LUEY app through Roku stick

Hi! @RAA1,

Thank you for reaching out to the Roku Community!

Is the issue happening on all content or channels, or is it isolated to one content or channel?

If a specific channel is not properly working, it's possible there may be an issue within the channel itself that the service provider will need to investigate. You'll need to contact the channel provider to report this issue and request more help.

Best regards,

Arjiemar

Arjiemar
Roku Community Moderator
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Dadoo1
Newbie

Re: Movie wont play on after i click "play now" on LUEY app through Roku stick

I've tried 5 different movies. they won't play with L.U.E.Y

 

 

 

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RokuJechealR
Community Moderator
Community Moderator

Re: Movie wont play on after i click "play now" on LUEY app through Roku stick

Hi @Dadoo1,

Welcome to the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Are you getting an error code or message? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you further.
All the best,

Chel

Jecheal R.
Roku Community Moderator
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