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AzKeW
Channel Surfer
‎11-23-2021 03:16 PM

Model 4230X experiencing loading channel issues

I found the information for one of the three

Model 4230X

Software version 10.5.0:4201

Device 632AC122916

Serial number same as device ID

The other two will still not respond to the remotes even after reset and they can't be found by the app. 

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1 REPLY 1
RokuDanny-R
Retired Moderator
‎12-13-2021 09:17 AM

Re: Model 4230X experiencing loading channel issues

@AzKeW 

Thanks for the post.

Can you please specify the issue you are experiencing? Please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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