Channels & viewing

[Moonraker]

After installing the available update, My Roku Premier seems to think I am in America.

The store doesn't have the following channels / players, that came pre-installed.

*BBC iplayer

*ITV hub

*4OD

*My5

I have done a factory reset, which does not correct the problem.

[RokuMary-F · Accepted solution]

Hi @Moonraker,

Thanks for the post.

It sounds like you may have created a Roku account that isn't located in your current region. What you need to do is to re-create your Roku account and if you plan on using the same email address. First, you need to deactivate your Roku account and from there you need to re-activate and link the device again to your account just like what you did with the initial setup.

Otherwise, please reach out to our accounts team directly. They can be contacted at http://support.roku.com/contactus. Choose the option for "Accounts and Billing." This should resolve the error you are seeing.

Thanks,

Mary