Channels & viewing

[woodyrich152]

“Attempting to Resume - We’ve run into a problem while streaming - Try Again Later”. Same message for 3 days now.  Did a complete factory reset of ROKU stick, removed and added Xfinity Streaming App channel.  Problem still exists.  I can stream Xfinity from their app on my phone but not through ROKU stick. 

[makaiguy]

Xfinity created and maintains the Roku-compatible version of its own app.  Roku just provides the platform on which it runs.  Problems should be directed to Xfinity as they are the ones who can research and correct them.

But just in case your Xfinity app has received a faulty update, or has subsequently gotten corrupted, a reinstall to get its latest version may fix the problem, so give it a try. Remove/reinstall procedure:

1. Highlight channel on home screen.
2. Press * key on the Roku remote and choose Remove channel option. This will remove the channel from ALL Rokus linked to this Roku account.
3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
   Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System. Repeat on any additional Rokus linked to this Roku account.
4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.
   
   Notes:
   • The channel will be added to the END of each Roku's channel grid.
   • The Roku on which you performed the reinstall should get the installation immediately.  On other Rokus linked to this Roku account you may need to force an update to get immediate installation via Settings > System > System update.  Otherwise, it should be installed when each Roku does its daily check for updates.
   • If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.