Channels & viewing

[Hunterman]

We subscribe to the MOTV channel.  It freezes and then kick backs to ROKU. Have sent 4 emails to that channels' support since I don't find a phone number but get no response from them. Anyone else have problems with MOTV or know another way to contact their support?

[RokuDanny-R · Accepted solution]

@Hunterman 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny