Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Seancon1
Newbie

Lower numbered ota channels are lost when wifi is connected

This is new... to me. Sometime after the last update we lost the lower hd channels, mostly in 11.x when connected to wifi. If I disconnect wifi they are detected in a scan and are watchable. If I connect to wifi the channels are there but no longer have signal. If I scan with wifi on the lower channels are not detected. 

Labels (1)
0 Kudos
2 REPLIES 2
DBDukes
Community Streaming Expert

Re: Lower numbered ota channels are lost when wifi is connected

@Seancon1 

That would seem to indicate there is some RF interference with the actual channel. As you may or may not know, the virtual channel stations use is not always the same RF channel.

For example, in Savannah, local channel 11 is actually on RF channel 23. Local channel 3 is actually on RF channel 16. In Jacksonville, channel 25 is RF channel 10.

So, depending on what the actual (RF) channel is, that may help determine if something could be interfering with that frequency.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Seancon1
Newbie

Re: Lower numbered ota channels are lost when wifi is connected

The wireless router is quite a ways from the TV. The TV and router have been in the same spot for a couple years. This seems to have started around the time of a the last update. I don't quite believe the external antenna is somehow affected by the internal wireless. Seeing how disconnecting the TV from the wireless allows the channels to work and the wireless is still on. 

0 Kudos