I logged onto the TV app via Eastlink with assistance from my iPad, around a year ago, and generally was only able to watch about 3/4 the content. It kept logging me out after absences and I could not remember my password, so I left it be. So, I finally logged back in yesterday after not having done so for about 8 months, and I literally could not watch anything (it was 95% locked), as it only allowed me Global News and XTV. I was frustrated, and decided log out and try with my laptop, and all my channels appeared, YAY!!!! Maybe, try a PC, if you are having issues!