Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Luvstruth
Reel Rookie

Re: Keeps kicking me out of my apps and back to the home screen

Miss Mandy,

      My original post in the thread was on topic.  Yesterday, I posted how I was able to solve it, wanting to share it with others.  Isn’t that the whole reason we on this community format, to help others solve their technical issues?  I hope you have a restful day. 

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Keeps kicking me out of my apps and back to the home screen

Hi Community users,

We understand that you're having playback issues with multiple apps on your Roku device. That being said, would you be so kind as to provide us with the following information?

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the home screen and pressing the * button.)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

If you have already provided these details, you can just disregard this post, as we have already collected your details and forwarded them to our team. For those who have not provided the details yet, we look forward to hearing back from you. Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further.

Sincerely,
Janadee

Nadee K.
Roku Community Moderator
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Re: Keeps kicking me out of my apps and back to the home screen

Anybody realize that they seem to be answering all of our questions with pratically the same answers???? im wondering if its a robot answering and not a human?? with my roku tv it doesnt matter what channel im watching or what app i use, it will bump me back to home screen constantly. its rather annoying!!! it would be nice if they gave us a solution to this issue!!

mandy11
Roku Guru

Re: Keeps kicking me out of my apps and back to the home screen

They do that in all threads It is Roku talking points. It's all your fault and all you need to do is change batteries , Reset your device, Update your apps,  Press the Home button on your remote 5 times, then press Up and press down and press all around and then send them the results. And then they will come back with another excuse like your wifi is congested and run you around the rosie again. I think it's all a game

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dejathoris
Channel Surfer

Re: Keeps kicking me out of my apps and back to the home screen

It was doing the same to me, sending me to somewhere elses other than what I was trying to watch. As I posted before in this topic, it was the  Roku (radio wave) remote. Radio interference was making my Ultra -think- I was pushing a button or buttons on the remote. The solution I found was to switch to a "simple IR" remote and unpair the rf-remote. Then the ghost button pushes stopped and have not returned so far.

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mandy11
Roku Guru

Re: Keeps kicking me out of my apps and back to the home screen

The problem this thread is about is when you are watching any one of a number of apps  you are periodically returned to the Roku Home Screen and you have to start watching your app all over again. 

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RokuCarly
Community Moderator
Community Moderator

Re: Keeps kicking me out of my apps and back to the home screen

Hi, Community users.

We completely understand your input and sincerely apologize for any trouble and inconvenience this may have caused. 

We are asking for those details as requested by the appropriate Roku team to determine the root cause of this occurring issue effectively and provide you with an accurate resolution or correct the issue successfully.

Your Roku streaming devices are uniquely made which is why we need each of your device's information and most importantly the Issue ID for us to assess your concerns better. With this being said, kindly provide us with the details requested by @RokuJanadeeK.

We hope this clears everything. Please don't hesitate to let us know if there's anything else you'd want us to address and we'd be more than willing to listen and give further clarifications.

Thanks,
Carly

Carly Y.
Roku Community Moderator
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Youngs4him
Newbie

Re: Keeps kicking me out of my apps and back to the home screen

We have followed all above mentioned problem solving steps each night and have excellent internet and we continue to be kicked out of apps after 30 seconds. We are ready to get rid of all Roku devices if there is no help. Please help!

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mandy11
Roku Guru

Re: Keeps kicking me out of my apps and back to the home screen

In 24 pages covering 240 posts. There are 3 proven solutions to your problem. They all work equally well and don't need a lot of technical skill. Pick your poison.

 

06-11-2023 12:09 PM

Re: Keeps kicking me out of my apps and back to the home screen

If I was trying to find the problem I would ask myself a few questions.

1. Are there thousands of people having the same problem ? ....... Answer: Yes

2. Do those thousands have hundreds of different model devices the problem occurs on ?.... Answer: Yes

3. Have all these people Updated every imaginal device and software ?..... Answer : Yes

4. Have they all unplugged, Installed and Reinstalled there devices and apps ?....Answer: Yes

5. What  is the one thing that all these people have in common besides the problem ? Answer: Roku devices.

6. What can you do to solve the problem ? Get rid of the common denominator and get another streaming device. Problem solved.

 

06-21-2023 02:18 PM

Re: Keeps kicking me out of my apps and back to the home screen

Did anyone notice all the Roku moderators have gone to the dark side. Mary, Kariza and Lianna where are you ?

I wouldn't poke my nose into this subject either if I represented Roku. Or maybe they are helping hundreds of other customers waste their time updating, emptying cache, removing channels , re-installing channels and all the other malarkey they propose. The only real cure is to remove Roku and get a device that works....

 

07-08-2023 09:54 PM

Re: Keeps kicking me out of my apps and back to the home screen

Yes we do

Replace batteries in your remote

Remove and reinstall all your apps

Update Roku and or your TV's software

Hit the home button five times then the up arrow six times then while holding the microphone button say Update remote  three times. Release the microphone button and open the battery compartment.

Remove the batteries and set aside ( you will need them later )

Open the window and throw the remote as far as you can and then use the batteries in your new apple fire stick

See now wasn't that easy ??

 
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RokuJanadeeK
Community Moderator
Community Moderator

Re: Keeps kicking me out of my apps and back to the home screen

Hi Community users,

Thank you so much for all the information you have provided. Rest assured, these are all taken care of. We still need an additional update. Besides Netflix, would you mind specifying other channels that were affected? We'd like to add this information to the note.

Once this information is available, we'll be able to relay it to the appropriate team for an additional investigation.

We're hoping for your response.

Thanks,
Janadee

Nadee K.
Roku Community Moderator
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