Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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AnnoyedLady
Streaming Star

Re: Keeps kicking me out of my apps and back to the home screen

@Yepitsme ... the express box I was having trouble with died & I replaced it but before it died, I found that disabling the bandwidth saver and the screensaver start time seemed to help; all the previous suggestions of clearing the cache, factory reset, rebooting, etc didn't have any effect at all... GL

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Paulyt3392
Newbie

Re: Keeps kicking me out of my apps and back to the home screen

I am having the same problem and I have two Roku TVs One is two weeks old one is not even 24 hours old I will watch fubo and it basically just kicks me out of the app and goes back to the home screen for what reasons I do not know when I originally set up the TV I went in to settings I turned off all the power saving modes I also turned off the shut the TV off after 4 hours so that the TV will stay on until I turn it off and yet I'll be watching the a show on fubo app and random times it just kicks me back to the home screen and like I said these TVs are brand new so basically I shouldn't have to do anything to restart anything as they are like I said brand new

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mandy11
Roku Guru

Re: Keeps kicking me out of my apps and back to the home screen

TV's are new but the software is the same old **bleep** stuff.......

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Ljorfres
Newbie

Re: Keeps kicking me out of my apps and back to the home screen

I'm going to this exact same issue. You would think a company as large as Roku and TCL would have fixed this by now. This original post was over 6 months ago. Absolutely ridiculous. I'm extremely disappointed and frustrated with this **bleep**ty TV

AnnoyedLady
Streaming Star

Re: Keeps kicking me out of my apps and back to the home screen

@Ljorfres ... (816)272-8106 is a CS line

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Mia08
Reel Rookie

Re: Keeps kicking me out of my apps and back to the home screen

I have done all that has been suggested, including changed my remote, but my TCL Roku continues to kick me out of apps, freezes, goes back to home screen while a move or show is on. Im at my wits end. what do i do?

mandy11
Roku Guru

Re: Keeps kicking me out of my apps and back to the home screen

Face it. They don’t know they just repeat what the cheat sheet says to say. Is not like you are talking to engineers who may have a clue. It’s sad but you only have one choice. Buy a system that does not have Roku problems

AnnoyedLady
Streaming Star

Re: Keeps kicking me out of my apps and back to the home screen

@Mia08 ... hi, I'm not sure if this is what solved it for me or if it was indeed a software glitch that got fixed thru a silent automatic update.. but I disabled the bandwidth saver AND also the screensaver and stopped experiencing being booted back to the Home screen. The remote is not the reason, bc one can use the Roku app for remote control (and for voice control, don't waste money on the expensive remote) and still experience the booting. The bad part about Roku is, whether you have the TV or the streaming device, any updates they release happen invisibly in the background; they don't notify you of it, the only way you know is if you look at the About section and make note of what software version is listed, eventually you'll see a different one and go AHA, it was updated! I really really think this booting issue is the result of a buggy software update... but as I said, when I changed the bandwidth saver and screensaver start time, it worked for me. Also, if this helps any, here's Roku's customer service number: (816) 272-8106 ..they're really not much help but sometimes it at least makes you feel better to be able to complain to a company, y'know?? Good luck, hun ❤️❤️

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AnnoyedLady
Streaming Star

Re: Keeps kicking me out of my apps and back to the home screen

@mandy11 ...kiddo, luv ya... but at this point it's questionable that you post repeatedly day after day to tell everyone to abandon Roku ...it's literally been MONTHS of you saying that again and again ...either you're bored out of your mind or you own stock in a competitor ...please, could you drop it 

 

🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽

Mia08
Reel Rookie

Re: Keeps kicking me out of my apps and back to the home screen

@AnnoyedLady Clarification: the bandwidth saver is a feature in the tv settings you are referring to to disable right ? I’m going to check it out and also disable the screensaver.

will try the above and see how that goes 🤞🤞🤞🤞🤞🤞

thank you for your help. I’ll let you know how things fair 

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