Channels & viewing

[carnold40]

I recently accepted the free trial of the "UP Faith & Family" channel.

Ever since then, whenever I am trying to watch a show (via web browser therokuchannel.roku.com), it keeps stopping & giving me a message that says,

"

Subscriptions allow up to 3 simultaneous streams per account. To start playback, end one of your streams and retry.

"

But the thing is, I have no other streams going. The one I'm watching is the ONLY stream I have going. Why does it think I have more streams running? How can I fix this?

[RokuDanny-R]

@carnold40

Thanks for the post.

Can you please specify the issue you are experiencing? What are the exact steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[carnold40]

I will try to list some information that will hopefully answer most (or all) of your questions as best I can.

1. The issue I am experiencing is that while watching a show on the 'Up & Family Faith' channel, I would get the message that I specified in my original post -- which is:
   "Subscriptions allow up to 3 simultaneous streams per account. To start playback, end one of your streams and retry."
2. When I receive this message, I do not have any simultaneous streams going. I don't know why the app thinks that I do.
3. I have not noticed this issue happening when I am watching the 'Up &Family Faith' channel on my TV. It only seems to happen when I am watching via my web browser or using the downloadable Roku app for PC.
4. There really is no specific action I am taking to get the message. I simply watch the show & after a period of time (maybe 15 minutes or so) the show stops & I get a popup message (specified in #1 above). The popup has a 'retry' button. I click that button and it takes me back a few minutes in the show and allows me to start watching again. This process continually happened as I binge watched the last season of Heartland.
5. You asked what steps I have taken to troubleshoot the issue. Well, I really was not aware of too much that I could do to troubleshoot -- so the only thing I really had done was download the Roku app in hopes that the issue would go away, since I had first experienced the issue when watching via the web browser. Using the PC app did not fix the issue -- I still continually received the message.
6. To be honest, now that I have finished watch Heartland, I have not tried watching anything new via Roku (on my PC) for the past few days to know if the issue would still continue to happen.

[jackieayres]

Same issue. I get the same message when there is only 1 computer streaming.

In my case, it's for my AMC+ subscription via Roku channel. I already changed the login info + logged out all devices, but the error persists (it pops up every 5-10 minutes while streaming on browsers).

[Colets78]

I am receiving the same message as well, when streaming from my laptop. There's no other streams going on at that time.

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

If you are experiencing this issue while using a web browser on a computer, have you already tried clearing the browser cache to see if that helps resolve the issue? In addition, have you tried using another web browser to see if that helps?

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[tdpearcy]

Keep getting message "too many streams"  "you've reached the masimum number of video streams for your account. to view this program, close one of the streams on any other device and try again."  I don't have any other devices on or streams on at all.  Every 10-15 minutes this shows up while watching Fox Sports.

[RokuKarla]

Hi @tdpearcy

Thanks for posting in the Roku Community!

Can you please provide us with more information regarding the issue you are experiencing? Are they subscriptions? Are there limits on the number of simultaneous streams? Are you sharing your account with anyone else? Do you close any browsers or apps on other devices when not in use?

With more information we will be able to assist you further.

Regards,
Karla

[Gobbie]

Im getting the streaming limit exceeded when Im only running my TCL TV with built-in Roku. The problem began after the 12.0 firmware build updated auto installed.  I have only watched the UP Faith Channel and the Hallmark Channel so far. The problem is occurring on both those channels.  This appears to be a bug in your recent software update!!!!  Please fix it, It is highly irritating!!!

[MissP444]

I keep getting the same message as of lastnight. And I use TCL Roku tv, I’ve been watching the same app since January of this year. Now all of a sudden it says I have exceeded maximum users. I only have one account on only one TV. What is going on?