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foxtrot
Level 7
‎03-15-2021 12:40 PM

KENS5 News Constant Crashing

Have a new Roku Ultra for about a month.  Initially no problems and great improvement over old Roku.  A regularly watched channel- San Antonio KENS5 Eyewitness News drops about 5 seconds after being selected and starts to set up.   This has been recurring for ten days, on and off.  The channel has yet to load and remains unreachable.  I removed it from my Roku channels and then re-added.  No change.  Constant crash.  Ideas?

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makaiguy
Community Streaming Expert
‎03-15-2021 06:12 PM

Re: KENS5 News Constant Crashing

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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