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Level 7

KENS5 News Constant Crashing

Have a new Roku Ultra for about a month.  Initially no problems and great improvement over old Roku.  A regularly watched channel- San Antonio KENS5 Eyewitness News drops about 5 seconds after being selected and starts to set up.   This has been recurring for ten days, on and off.  The channel has yet to load and remains unreachable.  I removed it from my Roku channels and then re-added.  No change.  Constant crash.  Ideas?

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Community Streaming Expert

Re: KENS5 News Constant Crashing

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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