... but as to the ATT Now problem ...
When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to get its latest version may fix the problem, so give it a try. Remove/reinstall procedure:
- Highlight channel on home screen.
- Press * key on remote and choose Remove channel option. This will remove the channel from the linked Roku account, and thus from all Rokus linked to this same account.
- IMPORTANT- DON'T SKIP:
Restart each Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
- Reinstall the channel. Note it will be added to the END of the channel grid. (If there are additional Rokus linked to this same Roku account, they may not receive this installation until the next time they auto-update. You can force an immediate update on each unit via Settings > System > System update > Check now.)
- If the channel requires a login, you may need to log in anew on each updated unit.
If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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