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burchfieldbrian
Reel Rookie

Impossible to get help with Disney Plus bundle package

Can't upgrade through ROKU, cant go to disney or espn and upgrade because it says I am billed through roku.  Get ROKU "help" desk on line it's some dude in India that literally doesn't know what the disney bundle is and then says I have to go through HULU?  How GD hard is it to get a live human that knows what is happening?  None of the previous suggestions here work? 

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4 REPLIES 4
Strega
Roku Guru

Re: Impossible to get help with Disney Plus bundle package

I'm shooting in the dark since I don't know what the "previous suggestions" are, but...

I see this bundle being offered on the Disney site and the Hulu site.  However, I don't see Roku offering it. 

So, your best option may be to cancel the Disney subscription via Roku and subscribe directly. (Which I guess is what the support dude was suggesting too.)

 

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burchfieldbrian
Reel Rookie

Re: Impossible to get help with Disney Plus bundle package

going to try that after auto renew runs out next month.

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HDMIGuy
Roku Guru

Re: Impossible to get help with Disney Plus bundle package

@burchfieldbrian I assume you have unsubscribed in your Roku account.  If auto renew is still on you will be charged again

 

burchfieldbrian
Reel Rookie

Re: Impossible to get help with Disney Plus bundle package

Yes sir.  Turned off the auto-renew but still can't buy direct from Disney until the current paid time period expires.  So should be theoretically good to go in about a month.  

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