Right over the past few months, I’ve been in touch with ITX Help on Twitter as both my Roku 4K devices keep showing a blank screen after 6 hours of live TV streaming. We’ve actually timed it to 6 hours and the app cuts it to a blank screen. We have to exit the live stream then go back to the live stream to keep on receiving a live tv.
ItvX have said that there was no issues on their site or app and are stating it’s either out ISP (very doubtful) or the Roku software which cuts the stream off. Now this is where we’re having an issue as the network is all set it off. Plus Channel 4 and My 5 have no problem & can be streamed for longer periods. We also have issues with BBC iPlayer that cuts out too but that has a different cut off time.
ITX Help have stated that we need to do a factory reset do discount the software. BUT here’s one of the aspects we have an issue with them. They’re stating that the latest software for the roku is 3.1.4, but the one that is installed and states is the latest version is 3.1.1. They did suggest using an ethernet cable, but the device doesn’t have any ethernet ports, plus we have excellent internet on a mesh network so no dead zones.
It seems ITV are blaming everyone else for the problem.