Channels & viewing

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I travel yo mexico and some channels doesn't work

I travel to mexico, and The channel paramount plus don't work, how change de channel to a mexico region because I have intented to open it but it shows a error in the app, actually i have a mexican subscriptions to it, how can actualize paramount plus with out lose my others channels... Thanks and I hope your can help me with that issue.

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Community Moderator
Community Moderator

Re: I travel yo mexico and some channels doesn't work

Hi @Josmz,

Welcome to the Roku Community!

We understand that you are facing an issue with playing content on multiple channels and we'd be happy to take a closer look to see how we can help.

We recommend that you ensure that your Roku account is set in your current region. Please be advised that If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues within a channel. In addition, channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion.

We look forward to hearing from you and assisting you with your needs as we are committed to finding a solution for this issue. Thank you!

Best regards,

Mary F.
Roku Community Moderator
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