Hi @Malerie23,
Thanks for posting in the Roku Community!
We appreciate you letting us know about this issue and we're sorry if you are unable to play the content on your Roku device.
For this issue, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
If you need any additional help and we’ll follow up to continue assisting you.
Best regards,
Mary
Mary F.
Roku Community Moderator