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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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hectorcast44
Newbie
‎08-27-2022 03:46 PM

I paid for F1TV Pro but the app tells me I don't have a subscription

I reactivated my F1TV subscription via the Roku app and the charge was made to my account, but when I try to watch any content on the app it tells me I don't have the subscription

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RokuLianna
Retired Moderator
‎08-29-2022 08:25 AM

Re: I paid for F1TV Pro but the app tells me I don't have a subscription

Hi @hectorcast44
Welcome to the Roku Community!

Does the issue only occur on F1TV or across other channels installed on your Roku device?

Have you tried removing the affected channel F1TV and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support

Let us know if there's any difference after.


Warm Regards,
Lianna

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