Channels & viewing

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Kitty4
Reel Rookie

I'm not able to access NFL+

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Hi.

NFL+ said Try for free, and I was billed on my CC 

Then, I can not access the content because an 'error code 403: forbidden' 

So, what should I do to access NFL+ or getting my money back since I'm not using the service.

 

 

 

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1 Solution

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RokuMary-F
Community Moderator
Community Moderator

Re: I'm not able to access NFL+

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Hi @Otthawk,

Thanks for posting in the Roku Community!

For more information about that channel's account authentication functionality, It's best to reach out directly to get the channel going on your Roku. They can resolve the error you are having with the channel login. Please be noted that Roku doesn't manage channel logins or authentication and many channels on Roku are developed and maintained by the channel provider themselves. 


Best regards,
Mary

Mary F.
Roku Community Moderator

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6 REPLIES 6

Re: I'm not able to access NFL+

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I am having the same problem and I have paid an annual subscription fee.

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Anonymous
Not applicable

Re: I'm not able to access NFL+

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Hi @Kitty4

Thanks for the inquiry!

Does the issue only occur on NFL or across other channels installed on your Roku device?

You may go to Settings > Privacy > Advertising and make sure the "Limit Ad Tracking" box is not checked and see if that would help.
If still no dice, you can remove the affected channel and then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart > Restart.

For detailed instructions, refer to this Support link: How to resolve a channel playback issue | Official Roku Support.

Let us know how it goes!


Warm Regards,
Lianna

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Otthawk
Newbie

Re: I'm not able to access NFL+

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I have tried all of the suggestions you gave it still will not let me sign into NFL+

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RokuMary-F
Community Moderator
Community Moderator

Re: I'm not able to access NFL+

Jump to solution

Hi @Otthawk,

Thanks for posting in the Roku Community!

For more information about that channel's account authentication functionality, It's best to reach out directly to get the channel going on your Roku. They can resolve the error you are having with the channel login. Please be noted that Roku doesn't manage channel logins or authentication and many channels on Roku are developed and maintained by the channel provider themselves. 


Best regards,
Mary

Mary F.
Roku Community Moderator
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wpetts
Newbie

Re: I'm not able to access NFL+

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Still can't access NFL+. I have an NFL+ account. Roku bills me for it every month. It shows up in my subscriptions but I still get the "forbidden" error.
What's up.

Can anyone on this forum recommend Hulu? Doe it actually work?

Anonymous
Not applicable

Re: I'm not able to access NFL+

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Hi @wpetts
Welcome to the Roku Community!

Does the issue only occur on NFL Plus or across other channels installed on your Roku device?

Have you tried removing the affected channel NFL Plus and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

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