Channels & viewing

[DBDukes]

@Quadconpana 

Thanks for providing the information. I don't have nearly the experience with Roku TV devices as others, so I feel you would be better served by someone much more experienced with your platform. Yeah, Roku is Roku, but the TVs really are a little different. Not a lot, but enough that I don't want to cause the problem to get worse.

I can help gather information for the Roku TV experts in the meantime. So...

Are you in the US? Are you using a VPN?

Assuming US and no VPN, what happens when you launch other apps. Describe launching, say, Amazon Prime Video. (If you don't have Prime Video, pick another and let us know what app it is in your response.) What version of the Prime Video app is on your device? Options button (asterisk) will bring that data up, to include the version and build. Did you try the Update option from that menu?

When you launch it, what happens? Splash screen? Do you get the menu inside with content showing? Does it crash immediately? Does it attempt to launch the content then crash? Describe what's going on, in a timeline format (along the line of "launched the app, splash screen for 4 seconds, menu displayed, selected Generic Movie, began playing for 3 seconds, screen went black, Roku rebooted" or whatever).

This will be helpful for the Roku TV Experts, who may be able to get you running like you should.

[pinchbrain]

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@pinchbrain wrote:

Sling, Prime, and Youtube will go to their home screens after loading for forever but won't play anything. I've already done a system update and system restart and all that. It was working perfectly fine yesterday.

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An update for my situation: It's worked itself out somehow. I checked Sling before I went to bed and it was still not working and tried it, Prime, and Youtube when I got up and now they are. Very strange but I'm just glad it's working. Hope everyone else here gets theirs working soon and thanks DBDukes for the offer to help.

[pinchbrain]

Another update on my situation: Sling, Prime, and Youtube are not working again. It's a Roku TV 7104X and the OS is 10.5.0 build 4201-30.

[heyjarred]

There were 2-3 comments of folks demanding this information, but haven’t seen any responses since. 
Been about 4-5 days and nothing works except for Netflix on Roku.

[pinchbrain]

I wish this would get fixed. It's been off and on since the day of my first post. Somedays nothing but Netflix will work. Sometimes Sling/Youtube will work and then decide in the middle of a show that they can't run the program or video anymore and I'll get an error screen. It's ridiculous.