Forum Discussion

straycat's avatar
straycat
Binge Watcher
5 years ago
Solved

I can't access Britbox

I pay for my Britbox subscription via Roku.  When I try to access the channel on Roku I get this message:  "code":0, "message": "invalid session token".  When I try to log in to Britbox using my Roku ID (which has always worked in the past), I get "login failed".  Is there a problem with my account or is it something else?

Britbox Troubleshooting
  • Mombyrd's avatar
    Mombyrd
    5 years ago

    I chked tge site & they’re having technical difficulties & working on it. Messed up my morning catchup of Coronation Street. Lol

8 Replies

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  • sla4's avatar
    sla4
    Reel Rookie
    5 years ago

    My Britbox subscription is through Roku.  I only have a Roku login/password.  For the last several days, all Britbox shows want me to subscribe.  When I try to login on my TV using my Roku login/password it says login or password invalid.  My Roku account recognizes my Britbox subscription, even shows me how much it costs.  Why aren't Britbox and Roku communicating with each other?  I do not have an app.  I only watch Britbox using my Roku that is attached to my Internet ready TV.  I am very perturbed that I am paying for something and getting nothing!

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      5 years ago

      Hey sla4,

      Thanks for reaching out here in the Community! 

      Please note that Roku doesn't manage channel logins or authentication since it is solely handled by the channel developer. We recommend reaching out to BritBox support directly, they can resolve the error you are having with the channel login. You can contact them here: https://help.britbox.com/hc/en-us

       

      All the best,
      Kariza

      • sla4's avatar
        sla4
        Reel Rookie
        5 years ago

        Thank you, Kariza.  I did not realize I had a separate Britbox login/password.  I do.  I followed the Britbox instructions and Britbox now works.  See there FAQ: https://help.britbox.com/hc/en-us/articles/1500008735581

        From time to time, you may be signed out of the BritBox app on your Roku device.

        You may be asked to re-enter your email address and password, a screen asking you to subscribe or create an account.

        All you need to do is sign in again. Follow these steps: 

        • On the homepage of your BritBox app, click "Sign In" the upper right corner
        • On the next screen, click on the "Sign In" button again.
        • Enter your email address and password. If you need to reset your password, click here.
        • If prompted to create a new account or subscribe with your Roku account, press 'Cancel'.
          • The option will appear for you to enter your email & password.
          • Ensure the email used is associated with your BritBox account, as it may be different to the email used for your Roku account.
  • Mombyrd's avatar
    Mombyrd
    Reel Rookie
    5 years ago

    I chked tge site & they’re having technical difficulties & working on it. Messed up my morning catchup of Coronation Street. Lol

    • straycat's avatar
      straycat
      Binge Watcher
      5 years ago

      Thanks!  I just checked and it's back up :-)