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Kaileys99
Newbie

I Can't Exit Amazon Prime app

I can't even exit, entering the home  button or the back or even another app. It's just stuck on prime. As of today may 26 2022. And I assumed my new Roku was a lemon I needed to return. How annoying! We spend a ton of money and "professional IT" still can't get the job done.

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3 REPLIES 3
RokuDanny-R
Retired Moderator

Re: I Can't Exit Amazon Prime app

@Kaileys99

Thanks for the post.

Have you tried unplugging your Roku device from the power and seeing if the issue persists.

If you are still experiencing the issue consistently, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-steps to reproduce the issue you are seeing 

Once we have this information, we will be able to investigate the issue further.


Thanks,
Danny
 

Danny R.
Roku Community Moderator
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BULLIE76
Newbie

Re: I Can't Exit Amazon Prime app

Does the same thing when trying to exit Bloomberg. All I get is...."you sure you want to exit?". Then none of the keys will work from there letting me answer the question. A PITA. Why ask this question about exiting anyway? Any way to disable that? 

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Strega
Roku Guru

Re: I Can't Exit Amazon Prime app

Are you pressing the home key?  I've seen several apps ask "are you sure" if you use the back arrow key, but I've never seen that question asked when the home key was pressed.

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