Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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RokuJohnB
Community Moderator
Community Moderator

Re: Keeps going back to home screen

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Hi @riddlegrad,

Thank you for posting here in the Roku Community!
We will be more than happy to assist you further with this issue that you're experiencing. Please follow these troubleshooting steps below:

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still continues, please keep us posted.

All the best,
John

John
Roku Community Moderator
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PG4359
Binge Watcher

Re: Keeps going back to home screen

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This sequence of steps will make no difference unless Roku applies the fix that Britbox BBC itv has provided you. (You left out updating system and app) 
I've done this numerous times for 6 months. 

BUT, it looks like Roku may have applied the fix after all because I now am finally able to open Britbox BBC itv without it rebounding back to Home Screen. Hopefully it stays! It's been two days. Fingers crossed! 

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wigeon60
Newbie

Re: ROKU reverts to Home Screen when changing channel on Hulu

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When watching Hulu and you change channels it reverts back to the Roku Home Screen 

Is there any way to prevent this from happening? It just started yesterday 12/9/23 and is still doing it today

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riddlegrad
Streaming Star

Re: Keeps going back to home screen

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So far it has not gone back on the firestick or on the Roku box. But I'll continue to monitor,

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RokuJechealR
Community Moderator
Community Moderator

Re: ROKU reverts to Home Screen when changing channel on Hulu

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Hi @wigeon60,

Welcome to the Roku Community!

Have you tried restarting your Roku device to see if it helps? We recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see the Power submenu, skip to the next step.)

Please keep us posted on how it goes.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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OakleyFreak
Binge Watcher

Re: ROKU reverts to Home Screen when changing channel on Hulu

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Goes to home screen when trying to change channels on hulu live

Reset didn't help restart didn't help

Hulu app is up to date

This started around the 8th of December 2023

 

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andyross
Roku Guru

Re: ROKU reverts to Home Screen when changing channel on Hulu

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That is when Disney started integrating Hulu (on demand only) into Disney+. It's possible they also updated Hulu, which introduced a bug.

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riddlegrad
Streaming Star

Re: ROKU reverts to Home Screen when changing channel on Hulu

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What the heck is going on, looking at ESPN (Monday night football) and it reverts to Fox or some recent channel I was looking at. This just started today (12/11/23) on Hulu Live, all apps are up to date and latest version of software for Roku and Hulu.

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McCrash
Binge Watcher

Re: ROKU reverts to Home Screen when changing channel on Hulu

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2 year old Roku Ultra. This week it started closing apps and going to Home Screen. Tried all of the updates, restarts, unplugs, etc. Hardwired Internet, Roku plugged into wall outlet directly. WTF over?

Just did it for the 6th time in 30 minutes with Youtube. Does it with Adult Swim, Retro TV, ESPN during freaking HOCKEY. Bummer........

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RokuTakashi
Community Moderator
Community Moderator

Re: ROKU reverts to Home Screen when changing channel on Hulu

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Hi, Community users. 

Thanks for bringing this to our attention.

We'd like to gather more information regarding this issue so we can inspect and examine this. Kindly provide the following details below:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • What channel and what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • A photo or video clip referring to the issue,

Once we have this information, we will be able to investigate further.

All the best,
Kash

Takashi O.
Roku Community Moderator
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