Please be aware that we believe this issue is now resolved.
The channel provider has recently published an update that should help with the issue you are experiencing. At this time, we invite you to check for a channel update by navigating and selecting the Hulu channel and pressing the * button > Check for updates to make sure you have the most recent version of the channel.
Then once your channel has been updated, seeing if you are still experiencing an issue with the channel crashing.
This is Tony2213, You sent an email to me about this issue. It seems to happen while watching Hulu +live tv and the channel with the issue is the Fox News Channel. The version of Hulu +live tv is 6.71, build-1. Also the following information that you requested of my equipment is as followed :
Model- Roku express 3930x Model- Roku express 3960x
Thanks for posting regarding the issue you are experiencing with the Hulu channel crashing to the Home screen.
Can you please provide a tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID) and let us know which Roku model device that the issue occurred on so we can investigate further.
Just an FYI I have not seen any programs go back to the home screen for almost 2 months now, was anything done to rectify this. I did change power supplies on both my tv's as we were told to do and I'm not sure if that cured the problem. So far so good
Thanks to you and all others involved in taking ownership to get this problem resolved. Since your posting I've not encountered any issues regarding Fox News channel and Hulu dropping out and reverting to the Roku home screen. I don't think Hulu was to interested in fixing their problem until you guys got them involved to rev a new version of code.