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Cltrice
Newbie

Hulu keeps going back to Roku home screen

I tried deleting the Hulu app as recommended in an older post from 2023 and adding it back it but that did not solve the problem. Every time I click on Hulu, it just takes me back to the Roku Home Screen. The other Apps are working fine. Hulu streams directly off my ipad just fine. 

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Hulu keeps going back to Roku home screen

Greetings from the Roku Community, @Cltrice!

Thank you for letting us know about the steps you have taken to resolve the issue. We appreciate your efforts in troubleshooting so far. 

Before we proceed, could you kindly provide us with some additional information? This will help us to assist you better. 

  • When was the last time you experienced this issue?
  • Have you tried updating the software? If yes, did it help?
  • Is this issue happening with all of your Roku devices or just one?
  • What other troubleshooting steps have you tried?

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Hulu keeps going back to Roku home screen

@Cltriceh

Did you restart** your Roku to clear its memory cache after uninstalling but BEFORE reinstalling the channel?  Without the restart you may not get a clean reinstall. 

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".  

If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in. 

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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