If you are still unable to resolve the issue after following the stops outlined by @StreamerUser, can you please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team for further investigation.
My roku express and roku premiere 4k (older model) both began kicking back to home screen. It was after the update for hulu app earlier in the day. I have a newer Samsung smart tv. I activated the Hulu app on it that I had never used yet. The hulu app from Samsung works fine. Wanted to watch (9 perfect strangers. Glad I had an alternative viewing option.
Hulu is returning to Home Screen with seconds of opening on both TVs. I have had no issues before last night. I can access on mobile. I have restarted. Cleared cache. Deleted app. And used remote on my phone. Will not work. I am not having issues with other channels. Please advise.
I am having the same issue with Hulu. Yesterday morning it started going back to home screen on both of my TV's every time I try to load it. I've tried troubleshooting on both TV's & nothing works. All of my other apps are working fine, it's only Hulu that keeps crashing. Any suggestions?