Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
murmeister
Reel Rookie

Re: Hulu is crashing after about 20-30 seconds of being used.

Jump to solution

Latest "Fix" given me by Hulu is to unplug my Rokus (I have a stick and an older model) and also unplug my router for 3 minutes.  After three minutes, try again. 

My plan is to remove hulu from both devices before unplugging.  Then reinstall Hulu and try again. I'll let you know if it works!

0 Kudos
StreamerUser
Roku Guru

Re: Hulu is crashing after about 20-30 seconds of being used.

Jump to solution

@murmeister 

The problem is caused by the latest Hulu app update (6.48.1) on some Roku devices.

Hulu is aware and is working on a fix - ETA unknown.

Contact Hulu CS and report it/get credit:   https://help.hulu.com/s/contactsupport

murmeister
Reel Rookie

Re: Hulu is crashing after about 20-30 seconds of being used.

Jump to solution

No luck.  Unplugging everything for 3 minutes did not help HULU's software problem... go figure 😕

Manatee320
Newbie

Re: Hulu is crashing after about 20-30 seconds of being used.

Jump to solution

I have a roku model: 3930x and I'm having the same issue listed with hulu closing about 10-20 seconds after opening it. I went out today and bought a roku Express 4k model: 3940x and it has the same issue (hulu closing after about 20 seconds) I've tried all of the fixes listed in these threads (and from what I've seen roku says to contact hulu and hulu says to contact roku, and that's pretty funny to me.

 

Now I'm just commenting to get the problem recognized. Really sucks, was enjoying fargo.

StreamerUser
Roku Guru

Re: Hulu is crashing after about 20-30 seconds of being used.

Jump to solution

@Manatee320 

The problem has been recognized since Wednesday when Hulu published the 6.48.1 update to the Hulu app.

Hulu is already aware of the issue caused by their 6.48.1 app update, though there is no ETA for a fix,  but they will provide credit upon request.

You should contact Hulu CS and get credit:  https://help.hulu.com/s/contactsupport

wzbarker33
Newbie

Re: Hulu is crashing after about 20-30 seconds of being used.

Jump to solution

I am having the same issue. What do I need to do how do I solve this issue.  It’s driving me crazy !!!

shirleyc
Newbie

Re: Hulu is crashing after about 20-30 seconds of being used.

Jump to solution

I have had the same issues since yesterday, have done 2 chats with Hulu, they have never mentioned an update! I have done everything they asked without success. Today they told me to deactivate my ROKU and then activate it again, has anyone tried that? I’m about ready to switch to Sling!

murmeister
Reel Rookie

Re: Hulu is crashing after about 20-30 seconds of being used.

Jump to solution

I called Hulu for support and tried all the fixes and was ultimately told that this is a known issue.  They are working on a fix.  In the meantime, if you want credit for your downtime, call them and ask for credit.

tbritz
Newbie

Hulu keeps taking me back to Roku home screen

Jump to solution

Hulu won't fully load. Keeps taking me back to the Roku home screen. Tried unplugging, restarting Roku and tv, restarting Roku system, removing and reading Hulu app and checking for updates. My other apps work fine.

Kspeters
Newbie

Hulu shutting off and directing back to roku home

Jump to solution

I have two different roku one box and one stick. Both have the same issue. Select Hulu and it tries to load and then sends me back to roku homepage. All other apps work fine, restarted tv, box, stick, router and same issue. Hulu plays fine on my phone and tablets.