Channels & viewing

[Lorenkh]

Hi- this answer isn’t working. Hulu app still crashing and immediately going to “Home” screen. 

[Fragile_Boris]

Have you tried manually updating from within the app? Rebooted your router? Removed the app and reinstalled? Reset the wireless connection? Factory reset? To name a few of the answers. The first one worked for me.

[RokuDanny-R]

@Lorenkh

Thanks for the post.

As @Fragile_Boris mentioned, try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

Thanks,
Danny​​​​​​

[Traci2]

I've uninstalled, reinstalled, still crashing every couple of minutes.  Help!! 

[RokuMary-F]

Hi @Traci2,
Thanks for posting in the Roku Community! We'd like to take a closer look to see if there's anything else we can suggest to help.
A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on Hulu or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. How long has the issue been occurring?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
Note: Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.
Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary