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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 9

Hulu and HBO Max won't load after exiting Prime App

Hi Danny, 

The problem I had been having with the Home screen being gigantic after opening Prime and/or Netflix app is resolved. Maybe because I am on a new update. However, now if I open Prime and exit out, then try to open Hulu, it won't fully load, It starts up but then backs out again to the home screen. Same with HBO Max. If I restart to device they work again. But that means I will have to restart my roku everytime I use the Prime app. 

Model 3910W Roku Express+

Serial number YG00CR483072

Software 10.5.0 build 4198-51

Issue ID 72-445-066

Prime version 12.0 build 2021090212

Hulu build 6.53 build 3

HBO Max Version 50.51 build 58327

Roku Employee
Roku Employee

Re: Hulu and HBO Max won't load after exiting Prime App


Thanks for the post.

I have passed along your concerns and information to the appropriate Roku team to investigate further.


Danny R.
Roku Community Moderator
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Level 9

Re: Hulu and HBO Max won't load after exiting Prime App

Hi Danny,

I still have the problem of Hulu or HBO max not launching after exiting the Prime app. 

I either have to restart the device or exit in and out of the Netflix app to get them to launch.

Please see if you can get them to fix this issue too. 

But I am very glad I can at least watch Prime again!

Thank you!


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