Channels & viewing

[Cheyyyhoneyyy]

Did you ever fix this issue? I’m having the exact same problems 

[Mackdo1123]

Hey chey, yes I figured it out eventually. It has to do with your source of Wi-Fi. Using my phone hotspot I had a vpn on and it refuses to proceed with the vpn on. Got home Wi-Fi since and it doesn’t have the problem now. I can use my hotspot Wi-Fi too but without the vpn on to be able to proceed on the channel. Netflix and Hulu and other apps prevent you from using their app when a vpn is on so you can’t stream other countries list of shows that are different from the u.s.’s. That is my experience with this problem.  

[enweigel]

Hi there,

How did you figure out if you had a VPN on? I have this issue in a home I’m renting, and I cannot for the life of me figure out how to get Hulu & Disney Plus working. I’d really love to get this working. 

Thanks for your assistance! 

[RokuKariza-D]

Hi @enweigel

Thanks for reaching out here in the Community!

It looks like you are using a Roku account that wasn't originated in the region in which you are using your device. In that case, you may encounter issues accessing channels. i.e. If you are using a device linked to a different location, in the US or another region.

To resolve your issue, we would recommend creating a new Roku account. Since you're in the US, the account's region will automatically be set in the US as well. If you don't have any extra email address and you want to use the same email you are using at the moment, you can deactivate your existing Roku account then create a new one using the same credentials.

If you need help with the suggestions above, you can visit these links:

• How do I close my Roku account?
• How do I create a Roku® account?

Let us know if this works for you.

All the best,
Kariza