Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jluksch
Level 7

Fox News on Hulu crashing every hour

When watching Foxnews live in Hulu app, at every hour the Hulu app crashes to home. I’ve rebooted , cleared cache, and reinstalled. Nothing has helped. Contacted Hulu they blame Roku….

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NBrums
Level 7

Re: Hulu Crashing every 30 minutes

At 5PM CT Monday 11/1 I did a system update on my Roku.  As it went, I saw Hulu get updated.  The problem finally stopped.  No issues today at all.  I have been having continuously worse problems for over 2 weeks.

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riddlegrad
Level 9

Re: Hulu Crashing every 30 minutes

Ok, just got an update from Roku at 9pm 11/02/21 EST and it states was supercharging some channels, so I hope this fixes the issue. Tried the Firestick and I am not too happy with it as it has a learning curve and not as user friendly like the Roku. I also ran into buffering issues and when I loaded Hulu to the firestick ran into problems with some channels like Fox stating it was experiencing an issue and was at a black screen.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hulu Crashing every 30 minutes

Hi everyone,

Thanks for the posts.

If you haven't already, we would recommend checking for a channel update by selecting the channel on the Home screen and pressing the * button > Check for update. Once the channel is updated, check to see if you are still experiencing a playback issue.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Hulu Crashing every 30 minutes

Yeah, the crashing is fixed.  However, Hulu still has annoying "buffering" every time the show changes (according to the schedule). It was doing this instead of "crashing".  

This has been going on for months.

spike1545
Level 7

Re: Hulu Crashing every 30 minutes

Hulu updated. Crashing problem seems to be fixed. Problem with excessive buffering persists.

Gig Internet
Roku Ultra w/ ethernet

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Hulu kicking me out to the main screen

Hulu is booting me out of its service on both the Roku tv and Roku stick+. Hulu on chat said this”The issue revolves only around Roku devices, and Roku is aware that this known issue is originating from their end”. Is it true?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hulu kicking me out to the main screen

@Angryhuluuser

Thanks for the post.

We would recommend checking for a channel update by selecting the channel on the Home screen and pressing the * button > Check for update. Once the channel is updated, check to see if you are still experiencing a playback issue.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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nabsys
Level 8

Re: Hulu kicking me out to the main screen

I have the same issue , no updates yet

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ksgemini
Level 9

Re: Hulu kicking me out to the main screen

To complicate things Hulu just had a brief outage in ct anyway seems to be better as for the other matter for me roku 10.5 with Hulu update fixed it but I realize people are still afflicted by this. I am wondering if roku 10.5 rollout went to all devices?  Wish I could help. Like I said I have encountered frustration -hours of tech help has not been able to help with a different company. It’s frustrating I’d like to see roku sort of acknowledge some people still have issues

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