For anyone who is still seeing an error message when trying to add/install channels after performing a factory reset as described here: https://support.roku.com/article/208757008-how-do-i-factory-reset-my-roku-streaming-device-
Please PM me with the following:
- The model of Roku device you are seeing the issue on.
- Your Roku account email address and the serial number of your device from Settings>System>About
- More details, including the number of channels you currently have added to your Roku account, whether or not you have tried using a micro-SD card (along with the results of that method)
- The exact, specific error message(s) you see on screen.
- The date when you first observed this issue occurring.
I'll follow up with you directly to see what other steps we may be able to recommend to help resolve the issue.