I was watching live tv just fine on my roku express the other day and when I changed a channel, the screen went black and no sound. I went back to the previous channel and it still did the same thing. I am able to see the guide and am able to to click on the channels but nothing shows up. I can see the banner and the channel number that I choose but that’s it. I tried random channels, none work. I have factory reset the roku twice. I have manually updated the device as well. I don’t know what to do. Does anyone have any advice? Support isn’t available for it. Everything I have read says to update or factory reset and neither are working. All connections are fine as I can still see the guide and use other apps like Netflix. Any help would be greatly appreciated.
If you are currently powering your Roku device via the TV USB power port, try plugging directly into wall power. If your device did not come with a wall power adapter, try using a cell phone charging adapter (5volt, 1 amp).
If changing to wall power does not help issue, try rebooting all your network equipment (modem, router, and extenders, etc).
Feel free to post update or if you need more help. Include Roku model number from Settings/System/About.
Hello.
I had a roku plug. I have restarted everything including my internet. I can see the guide and the channel chosen with a black screen and no sound. I’ve unplugged everything, even switched hdmi ports. I don’t know what else to do
Lots of similar complaints, no universal solutions posted so far that I've seen.
I don't have the problem so I'm just grasping at straws here. I don't know if these will actually help but they're easy to try and back out of if necessary. Some things to try: