Channels & viewing

[lab99]

I have the same issue and tried an Amazon Fire Stick from a spare bedroom and Netflix works fine.  Also works fine on cell, tablet and laptop so it has to be a Roku issue.

[Gb31princess]

I’m having the exact same issue !! I even went out and bought a new Roku stick and it’s still not working 

[Izjusme_2]

In addition to our initial comments, we just bought a Firestick and Netflix loaded up immediately.  After reading all your responses, it seems others did the same and had no issues either.  Before we loaded the Firestick, we spoke with T-Mobile who we have WiFi through, as suggested by the roku technician we were on the phone with for almost an hour.   T-Mobile folks researched the issue and found no issues whatsoever between them and Netflix connectivity.   After all this, it seems that Roku and Netflix need to get together and solve this issue once and for all.  Roku just lost my business and I’ll be returning my recently purchased device first thing tomorrow.  I’d rather use roku, but I also want to use Netflix.   Hopefully you guys  can figure this out and make everyone happy.  

[Jasonk04]

Netflix isn’t working on any of my Roku Devices. It started about 2/3 days ago. I’ve restarted, factory reset, uninstalled and installed, and nothing. All my other apps  are working fine. I even tried to cast Netflix from my phone to the Roku and it won’t connect 

[RokuKariza-D]

Hi everyone, 

We sincerely apologize for the inconvenience this issue has caused you.

Please provide us with the following information for further investigation:

1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button
3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
4. Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

[davidjamesslama]

Netflix still freezes after rebooting, updating and/or removing and reinstalling. 
Bought a new “current” system and still not working. 

[RokuLianna]

Hi  @davidjamesslama

Welcome to the Roku Community!

To ensure the process of removing and re-adding the Netflix channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to  Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to Netflix support directly to share your feedback.


Warm Regards,
Lianna

[MichelleB76]

Hello Everyone,

i am facing the same issue with Netflix and my Roku Ultra since this morning. It doesn’t go to the main page and says an error has occurred.

i have deleted and reinstalled Netflix, restarted Roku but the issue persists.

thjs is first time I’m having an issue with this streaming service.

any help / assistance will be highly appreciated.

regards,

Michelle 

[RokuKarla]

Hi @MichelleB76,

Thanks for sharing that with us!

If the issue persists from one channel after attempting the suggested by RokuLianna, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can reach them here: Netflix support

 

Thanks,
Karla

[Curlymoe]

Having same problem with Netflix on two new 4K sticks and three year old Ultra Netflix error tvq-st-106.. No problem on laptop or Android tv. Have tried EVERYTHING suggested in the past 10 pages of posts except switching to Firestick. Evrything has been updated, restarted, uninstalled, installed, refreshed multiple times. This is not my first rodeo.

Half hour on the phone with Netflix (they told me I didn't know how to enter my password - really, there are upper and lower case letters? Didn't know that, sheesh!- and then that it was an ISP problem. Sure after three years there's a sudden ISP problem.

For some reason Netflix platform and Roku devices in my house won't talk anymore. Both parties have some responsibility here; so fix it. If I have to replace three Rokus with Firestick, I won't be coming back.