Solving playback issues

[MichelleB76]

Hello Everyone,

i am facing the same issue with Netflix and my Roku Ultra since this morning. It doesn’t go to the main page and says an error has occurred.

i have deleted and reinstalled Netflix, restarted Roku but the issue persists.

thjs is first time I’m having an issue with this streaming service.

any help / assistance will be highly appreciated.

regards,

Michelle 

[RokuKarla]

Hi @MichelleB76,

Thanks for sharing that with us!

If the issue persists from one channel after attempting the suggested by RokuLianna, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can reach them here: Netflix support

 

Thanks,
Karla

[Curlymoe]

Having same problem with Netflix on two new 4K sticks and three year old Ultra Netflix error tvq-st-106.. No problem on laptop or Android tv. Have tried EVERYTHING suggested in the past 10 pages of posts except switching to Firestick. Evrything has been updated, restarted, uninstalled, installed, refreshed multiple times. This is not my first rodeo.

Half hour on the phone with Netflix (they told me I didn't know how to enter my password - really, there are upper and lower case letters? Didn't know that, sheesh!- and then that it was an ISP problem. Sure after three years there's a sudden ISP problem.

For some reason Netflix platform and Roku devices in my house won't talk anymore. Both parties have some responsibility here; so fix it. If I have to replace three Rokus with Firestick, I won't be coming back.

[Curlymoe]

No help from Roku I guess.

[jk55]

My Netflix streaming on Roku was fine until 3 days ago. Now we start any show and within 30 seconds program stops and screen goes back to home page.

[RokuLianna]

Hi @jk55

Welcome to the Roku Community!

Does the issue only occur on Netflix or across other channels installed on your Roku device?

Have you tried removing the affected channel Netflix and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

[jk55]

Only Netflix. We tried removing and re-installing Netflix but there was no difference.

[RokuLianna]

Hi  @jk55

Thanks for the reply!

To ensure the process of removing and re-adding the Netflix channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to  Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to Netflix support directly to share your feedback.


Warm Regards,
Lianna

[jk55]

Lianna,

All good now! Many thanks!

Best,

[auntpam]

Netflix was working fine on my roku device.  Then I changed the netflix password.  Now when I try to access Netflix via my Roku, I just get a blank screen.  Help!