I am just a Roku user who had this problem, I am not customer service.
Many people have been reporting g problems with the Roku OAN app in 2022. Primary issues have been related to not being able to open or watch with the app, along with subscription. Issues/glitches.
I am writing this because it doesn’t look like they are going to fix it anytime soon.
Install and use KlowdTV app for OAN. It is the best possible solution at this point. It’s only $2.50/month (half of what it costs on Roku) for OAN, and includes a bunch of other channels. Not only can I watch OAN on Roku via the KlowdTV app (again, for half the price that Roku wants to charge), but I am able to use the KlowdTV app on my phone, computers, fire sticks, etc. to watch OAN everywhere. I don’t recommend trying to fix the issues like some folks say on here. Especially since the customer service was pretty much nonexistent on this issue. The Klowd solution is half the price, gives more channels, AND it works on any device. I’m not routing my subscription money through Roku anymore… not after dealing with this mess and finding something better. I still enjoy Roku for what it is, but not for my OAN subscription.
There is one other option, which just became available. OAN is now offering “OAN Live” $4.99 subscriptions directly through their website, which they had not offered in the past. I have not tried this option, because the KlowdTV option worked so easily for me, but some of you may be interested in going that route. Since I have not tried this path, I am not sure how it integrates with Roku, if you subscribe directly from OAN’s website.
... OAN is now offering “OAN Live” $4.99 subscriptions directly through their website, which they had not offered in the past. I have not tried this option, because the KlowdTV option worked so easily for me, but some of you may be interested in going that route. Since I have not tried this path, I am not sure how it integrates with Roku, if you subscribe directly from OAN’s website. ...
I don't think the OAN app for Roku supports direct subscription at this time. Of course, that could change. My subscription is through Roku Pay and it works well. I've had none of the issue others have had. Of course, that means that while I can offer some general guidance, it's from a point of someone who can't replicate the issue. It works for me, and works well.
However, I strongly concur that a direct subscription is usually a better way to subscribe to any service. Yes, it's one more account to deal with, but for me, the flexibility is worth the trouble.
But, as you pointed out, there are other options, including KlowdTV that you mentioned, which has the advantage of additional content that may be of interest.
DBDukes Roku Community Streaming Expert Note: I am not a Roku employee.
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I too went to Klowd TV for $2.50/mo when my OAN channel stopped working. But since OAN Live was announced, I am wondering if the OAN channel on Klowd TV is really the live feed? I know the OAN Plus is not the live feed. It's so confusing what is going on with OAN right now.
OAN Live is a nightmare with -0- support from OAN. I signed up at OAN, prepaid a year. Opened the app on my Sony smart TV (android-based), and it presented me with a logon screen for the credentials I got from OAN when I signed up. Worked perfectly.
On to Roku and FireTV. Neither work. Both have as the only option subscribe to OAN. No skipping directly to login. I have three Rokus of slightly different eras (can't say models, as that info is not on the device) and two FireTVs--the original FireTV and a FireTV stick.
OAN says on their website no limit on the number of devices, so our six TVs should all work, yet only the one we're least likely to use actually does, thanks to compatibility issues with Roku and FireTV. I think this is an OAN app problem that they need to fix. Tech support from OAN is nonexistent. I described my problem in their support form and got back an email with a list of supported services and devices. No help at all.
In the meantime, I'm trying to get a refund until they get it working. Since OAN has been dropped by still another cable service, I'm not sure they're going to be around another year, so when I next try, I'll just do monthly to minimize my potential loss!
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?