Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Laurie4
Reel Rookie

How to activate existing shudder account on roku tv

Please help, I have a current shudder account so i am trying to add it to my Onn Roku Tv but it only gives the option to start a free trial no login tab to be found......surely there is a way to login right?? 

I appreciate your help 

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3 REPLIES 3
renojim
Community Streaming Expert

Re: How to activate existing shudder account on roku tv

Make sure you're trying to access it through the Shudder channel/app and not through The Roku Channel.

https://channelstore.roku.com/details/3f56a6714a2b50d283694125a7271292/shudder

Roku Community Streaming Expert

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Laurie4
Reel Rookie

Re: How to activate existing shudder account on roku tv

Thanks for replying I clicked the link you sent and same thing. Any further suggestions?

 

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makaiguy
Community Streaming Expert

Re: How to activate existing shudder account on roku tv

Be sure you use Shudder's own channel app, and not try to access through The Roku Channel.

a.jpg

 

 You must log in with your Shudder credentials, not your Roku credentials.b.jpg

 If you used a different email address for Shudder than for your Roku account, click "Use different email" then enter your Shudder email and password.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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