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hands4talk
Newbie
‎02-09-2023 08:30 AM

How do you get reimbursed for a cancelled channel?

I purchased a channel named Classic Honey West. As soon as I paid for it and treed to gain access, the message came up that it was discontinued. How do I get reimbursed for something I was never able to use? It was only 99¢, but that’s not the point. What if this happens to something more expensive? There must be a solution! 

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RokuLianna
Retired Moderator
‎02-09-2023 08:40 AM

Re: How do you get reimbursed for a cancelled channel?

Hi @hands4talk

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

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