Channels & viewing

[jjd66]

My Roku won’t play Paramount+

That is the only streaming service that doesn’t work on my Roku.

Apparently, one possibly issue is when a Roku account is set to US, and then you try to stream Paramount+ outside the US, it doesn’t work.

I am in Canada, so I don’t know how my account would have been set to US.

Paramount+ is available in Canada, so it should work.

How do I check the region, and change it to Canada if needed?

[RokuKariza-D]

Hi @jjd66

Thanks for the post.

It looks like your account's region is set to the US. If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues within a channel. i.e. If you are using a device linked to a different location, in Canada or another region.

To resolve your issue, we would recommend creating a new Roku account. Since you're in Canada, the account's region will automatically be set in Canada as well. If you don't have an extra email address and you want to use the same email you are using at the moment, you can deactivate your existing Roku account and then create a new one using the same credentials.

If you need help with the suggestions above, you can visit these links:

• How do I close my Roku account?
• How do I create a Roku® account?

Let us know if this works for you!

All the best,
Kariza