Wow @RokuMary-F the Roku Employee -That was the most benign, unhelpful response.
I take it you're not in the customer service department, nor have you actually read the whole thread here.
While I appreciate you passing this on to the advertising department, I highly doubt they'll care. If they did, this thread wouldn't exist in the first place.
I realize the number of Roku customers is now high enough that those of us here don't really matter anymore, but for each one of us on here, I'm guessing there's at least 500k other parents with the same complaint.
Please do better.