Channels & viewing

[Takira]

I have a hisense roku smart TV, the tv is connected to an Ariel so I can watch LIVE tv through the tv but when I go to download an app the app I want doesn’t exist and the apps that show are either American or foreign so I can’t watch the shows I want to, on demand. Such as BBC IPLAYER and UTV HUB. 
Please help me out.

[DBDukes]

@Takira 

If your account was set up in a different country, then you need to work with Roku to resolve that.

Tagging @RokuDanny-R , @RokuMary-F , and @RokuKariza-D 

[RokuMary-F]

Hi @Takira,

Thanks for posting in the Roku Community!

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' 's reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku account? | Official Roku Support United Kingdom

Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device? | Official Roku Support United Kingdom 

If you need further assistance, feel free to contact Roku Support 

Please keep us posted if you need further assistance or clarification.


Best regards,
Mary