Channels & viewing

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nami069
Newbie

Help needed someone please help!

All of a sudden instead of the picture being full screen it’s not a small screen in the upper left hand corner. Don’t know what happened or how to fix this. I have the Roku 4k and I’ve turned everything off to reboot it and that didn’t work. Thanks in advance.

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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator

Re: Help needed someone please help!

Hi @nami069

Thanks for your first post in the Roku Community!

We understand that you are facing an issue with the Roku device and we will work with you to know what went wrong so we can assist you further and fix the issue but we need further details.

Here are a few questions here to better understand what you're experiencing:

  • When did this issue first start occurring?
  • What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
  • Does the issue only occur on a specific channel or all channels on your Roku device?
  • Are you being prompted with an error message?
  • Did you make any changes to your Roku Setting recently?

With more detailed information, we will be able to assist you further.


Best regards,
Mary

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