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Orion50
Reel Rookie
‎09-30-2022 06:34 PM

Hallmark movies now hangs on splash screen

The app works on iOS and Firestick, but hangs at the splash load screen on all roku devices (ultra, TCL roku tv.  I have rebooted the roku devices, tv’s, and router; no help.  Removed and re-added the app; no help.  Any insight or suggestions?  Hallmark Movies Now seems to be the only app affected.

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1 REPLY 1
UserOfStreamers
Roku Guru
‎10-01-2022 08:12 PM

Re: Hallmark movies now hangs on splash screen

I tested the HMN app and its loading on all my devices (8 different models).

When reinstalling an app, you MUST RESTART the Roku before re-adding the app:

1) Remove Hallmark Movies Now app

2) RESTART the Roku

3) Reinstall Hallmark Movies Now app

(If you dont restart the Roku, app settings (including any bad/corrupt ones) remain behind and are "added back" when the app is reinstalled)

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