Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Hallmark & CBS won't stay signed in with my provider

I mostly like Roku but their support is non-existent.   Does anyone know why when I sign-in with my provider on most channels it stays signed in, but on Hallmark & CBS I have to sign-in almost every time?

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Retired Moderator

Re: Hallmark & CBS won't stay signed in with my provider

Hi @jafunk

Thanks for reaching out here in the Community!

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

-Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
-Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
-Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
-If channel requires a login, you may need to log in anew.

Let us know if this works for you!


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