Channels & viewing

[Leee]

I have 2 Roku streaming devices that go back to home screen when watching live TV after about 1 hour.

Model 3700x-ROKU EXPRESS, Software version 11.5.0 Build 4312-28

and

Model 3710x-ROKU EXPRESS +, Software version 11.5.0 Build 4312-28

software updates are current, Hulu app has been uninstalled-a restart on Roku device- and reinstalled

Hulu app, router has been shut down and restarted, Roku device power off and on, power to device 

via usb power adapter, different usb power adapter and cables from a working Roku, 2 different TV's,

2 different wifi"s, 

Hulu movies ,Disney+ and Newsmax work fine.

I have 2 other Roku-3900RW Roku Express Software version 11.5.0 Build 4312-51

                                -3910RW Roku Express + Software version 11.5.0 Build 4312-51 

and a firestick that work fine.

Is the Software version 11.5.0 Build 4312-28 bad?

[RokuDanny-R]

@Leee

Thanks for the post.

Can you please specify the issue you are experiencing? When you see this issue occur, were you doing anything with the Roku device or remote leading up to this event? Does this issue only occur on Live TV content or does it happen across other content within Hulu as well? In addition, can you please provide a tracker ID when this issue occurs (this can be found be selecting the channel on the Home screen and pressing the * button)?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Leee]

This happens under Hulu Tv and yesterday I was watching(testing) Hulu Movie and it jumped back to the Home screen. Remote was on the table and not touching it.

[Leee]

Tracker ID supplied on 1-19-23.   ID 29-027-015  and  00-027-051

[Leee]

More TRACKER ID's from Sunday 01-22-23---

HULA>LIVE>FOX            Tracker ID # 29-031-410 (around45 min of viewing this-jumps to home screen)

 HULA>LIVE>HISTORY  Tracker ID # 29-031-635 (around 15 min of viewing this-jumps to home screen)

HULA>LIVE>Discovery  Tracker ID # 29-031-744 (around 1 hour of viewing this-jumps to home screen)

[Leee]

HAS THERE BEEN ANY PROGRESS ON THIS ISSUE ????????????????

[RokuKariza-D · Accepted solution]

@Leee

We apologize for the delay in response. 

Please be advised that the channel developer themselves maintains channels on Roku. We suggest reaching out to Hulu's customer support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.

You can contact them here: Hulu Help

Thank you for your understanding.

All the best,
Kariza